Kidcee

Refund Policy

Refund Policy

Effective Date: 26 August 2026

At Kidcee, we want you to feel confident when purchasing our digital educational products. That’s why we offer a 7-Day Refund Policy on eligible purchases.

1. 7-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 7 days of your purchase date.

To request a refund, simply contact our customer support team within the 7-day period and provide your order details.

2. Eligibility for a Refund

You may request a refund if:

  • You are not satisfied with the product.

  • The product does not meet the description provided on our website.

  • You experience a significant technical issue with the purchased files.

  • You accidentally purchased the wrong product and contact us within 7 days.

We may ask for your order number or the email address used during purchase to verify your order.

3. Refund Process

Once your refund request is received, we will review it and respond as soon as reasonably possible.

If your refund is approved:

  • The refund will be issued through the original payment method where possible.

  • Processing times may vary depending on your bank or payment provider.

  • You will receive confirmation once the refund has been processed.

4. Digital Product Usage

Because Kidcee products are digital, customers who receive a refund must discontinue use of the refunded product and delete any downloaded copies where reasonably applicable.

Refunded products may not be retained, shared, resold, or redistributed.

5. Non-Delivery or Download Problems

If you did not receive your purchased product or are unable to download it, please contact us.

We will first attempt to resolve the issue by providing a new download link or the correct files. If the issue cannot be resolved, you may be eligible for a refund under our 7-day guarantee.

6. Contact Us

For refund requests or questions regarding this policy, please contact:

Kidcee Customer Support
Website: kidcee.com
Email: supportkidcee.com 

Please include your order number and the email address used for your purchase so we can process your request efficiently.

7. Policy Updates

Kidcee reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.

By purchasing from Kidcee, you acknowledge and agree to this Refund Policy.

Thank you for choosing Kidcee!